This policy covers the Dojo Manager subscription and fees that martial arts schools and gyms (“Dojos”) pay us. It is part of our terms of service. Dojo Manager is software delivered online, so there are no physical goods to return.
1. Cancelling your subscription
- You can cancel at any time by emailing support@dojomanager.io from the account owner’s email address. We will confirm the cancellation and the date it takes effect.
- There is no cancellation fee and no minimum contract.
- Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
- Before the period ends, you can ask us for a copy of your Dojo’s data. After it ends, we delete the data within 30 days, as described in our privacy policy. Contact us before then if you change your mind.
2. Refunds
- Subscription fees are paid in advance for each billing period and are not refunded for the unused part of a period when you cancel.
- We will refund in full any charge made in error, such as a duplicate charge or a charge made after you cancelled, if you tell us within 30 days of the charge.
- If the Service is unavailable for a long period because of a problem on our side, contact us and we will credit or refund the affected time.
- Platform fees on online member payments are not refunded once a payment is complete. If a Dojo refunds a member in full, the platform fee for that payment is refunded to the Dojo too.
- Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
To ask for a refund, email support@dojomanager.io with your Dojo name, the date and amount of the charge, and the reason.
3. Billing disputes
If you think a charge from Dojo Manager is wrong, please contact us first at support@dojomanager.io. We aim to reply within 2 business days and will work with you to resolve it, which is usually faster than a chargeback through your bank. If you do open a dispute with your bank or card issuer, we will respond to it through our payment provider with the relevant billing records, and we may suspend the account while it is open.
4. Payments your members make to your Dojo
Members who pay their Dojo through Dojo Manager are buying from the Dojo, not from us. Each Dojo sets its own membership terms, cancellation and refund rules. Members should contact their Dojo about refunds, membership cancellations or a disputed charge. A refund of an online payment goes back through the payment provider to the member’s original payment method.
5. Contact
Questions about this policy: support@dojomanager.io.